Refund & Return Policy for Nevora Wise
Last Updated: May 02, 2026

1. General Overview of Refund Policy

At Nevora Wise, we act as an intermediary marketing entity and authorized affiliate. It is important to understand that while we promote high-quality products like ProDentim, we do not manufacture, ship, or directly sell these items. Therefore, all refund requests are governed by the specific policies of the product vendor and the Digistore24 marketplace. This policy outlines how you can exercise your right to a refund through the appropriate channels.

2. Authorized Affiliate Role Disclosure

As an authorized affiliate for Digistore24, Nevora Wise provides marketing assets and redirected links for product purchases. We do not collect payments, hold credit card information, or manage inventory. Because the financial transaction occurs on the secure Digistore24 platform, any request for a refund must be initiated through their official customer support system. We are committed to transparency and helping you find the correct path for your request.

3. The Digistore24 Money-Back Guarantee

Most products promoted by Nevora Wise come with a standard 60-day money-back guarantee provided by Digistore24. This guarantee allows you to test the product, such as ProDentim, and request a full refund if you are not satisfied for any reason. Please verify the specific duration of the guarantee on the official sales page at the time of purchase. This guarantee is a cornerstone of the trust we build with our North American customers.

4. How to Initiate a Refund Request

To start a refund, you should visit the Digistore24 Order Support page. You will need your Order ID, which was sent to the email address you used during purchase. Nevora Wise cannot manually trigger a refund from our administrative panel as we do not have access to your payment records. Following the official Digistore24 process ensures that your request is logged and processed as quickly as possible.

5. Eligibility for Refunds

Refunds are generally granted if requested within the specified guarantee period (e.g., 60 days from purchase). The product must have been purchased through one of our authorized affiliate links to ensure the guarantee is valid. Refunds may be denied if the request falls outside the guarantee window or if the customer has violated the terms of service of the vendor or marketplace. We encourage all users to keep their purchase receipts for verification.

6. Return of Physical Goods

If you purchased a physical product, such as supplement bottles, you may be required to return the empty or unused containers to the vendor’s warehouse. The return shipping address is typically provided by the vendor’s support team or found on the packing slip. Please note that return shipping costs are usually the responsibility of the customer. Nevora Wise does not accept returned physical goods at our administrative offices.

7. Digital Product Access and Revocation

For digital products or software, once a refund is processed, your access to the member area or download links will be immediately revoked. This is an automated process managed by the vendor to prevent unauthorized use of digital assets. We recommend saving any personal data or progress before finalizing your refund request. Digistore24 ensures that digital refunds are handled with the same level of security as physical goods.

8. Processing Time for Refunds

Once a refund is approved by the vendor or Digistore24, it typically takes 5 to 10 business days for the funds to appear back in your original payment method. This timeline depends on your bank or credit card issuer’s processing speed. Nevora Wise has no control over banking delays or the internal financial schedules of third-party processors. If you do not see the credit after 10 days, please contact your financial institution directly.

9. Original Payment Method Requirement

Refunds can only be issued to the original payment method used at the time of purchase. This is a standard security measure to prevent fraud and money laundering. If your card has expired or the account is closed, you must coordinate with your bank to receive the redirected funds. Digistore24 cannot issue refunds via check or to a different credit card under any circumstances.

10. Cancellation of Subscriptions

If you have signed up for a recurring subscription or “auto-ship” program, you may cancel at any time to prevent future charges. Cancellation of a subscription does not automatically trigger a refund for previous months unless specified by the vendor’s guarantee. You can manage your subscriptions directly through the Digistore24 portal. We recommend canceling at least 48 hours before the next billing cycle to avoid unwanted charges.

11. Damaged or Defective Items

If you receive a product that is damaged or defective, please take photographs of the issue immediately. You should contact the vendor’s support team (found on your receipt) to request a replacement or a refund. In many cases, vendors will prioritize a replacement for damaged goods to ensure you receive the value of your purchase. Nevora Wise acts as a support liaison but cannot ship replacements directly.

12. Non-Refundable Items or Services

Certain items, such as personalized coaching or used digital consumables, may be marked as non-refundable on the sales page. Always check for a “No Refund” notice before finalizing a purchase. However, the vast majority of products we promote, including ProDentim, are fully covered by the Digistore24 satisfaction guarantee. Transparency in what is and isn’t refundable is vital for our brand integrity.

13. AI-Driven Support for Refund Inquiries

Nevora Wise utilizes AI-driven automation to help guide you to the correct refund resources. If you contact our support, our AI tools can provide you with the necessary links and Order ID retrieval steps. While the AI cannot process the money transfer, it is designed to streamline your communication and save you time. We constantly update these automated systems to ensure they provide accurate marketplace instructions.

14. Limitation of Financial Liability

Nevora Wise is not financially liable for any refund amounts, bank fees, or currency conversion losses. Our role is limited to digital marketing and providing informational content for the North American market. All financial disputes must be settled between the buyer, the vendor, and Digistore24. By using our site, you agree that Nevora Wise is held harmless in matters regarding payment disputes.

15. Preventing Refund Abuse

We support the fair use of money-back guarantees; however, we monitor for patterns of “serial refunding” or fraudulent activity. Users who abuse the refund system may be blacklisted from future offers or reported to marketplace security teams. This protects the integrity of the vendors we partner with and ensures the market remains healthy for honest consumers. Ethical marketing is a core value of the Nevora Wise brand.

16. Currency Conversions and Exchange Rates

For our international customers, please be aware that refunds are processed in the currency of the original transaction (usually USD for the North American market). Your bank may apply exchange rates that differ from the date of purchase, resulting in a slight difference in the final amount received. Nevora Wise and Digistore24 are not responsible for these fluctuations or any additional international transaction fees charged by your bank.

17. Impact of Chargebacks

Initiating a “chargeback” through your credit card company instead of requesting a refund through Digistore24 can lead to permanent banning from the marketplace. Chargebacks are considered a last resort and can damage your consumer credit profile. We strongly advise using the official refund process, which is faster and more reliable than a bank dispute. Digistore24 is known for its excellent customer service and fair refund handling.

18. Updates to Refund Policies

Vendors may update their specific refund terms periodically. While Nevora Wise strives to keep all information current, the terms listed on the official product checkout page always take precedence. We recommend taking a screenshot of the refund terms at the time of your purchase for your personal records. We update our site content frequently to reflect the most accurate partner information.

19. Language of Communication

As our primary focus is the North American market, all refund requests and support communications with Digistore24 and vendors must be conducted in English. Our automated AI support can assist in translating your initial inquiries, but official documentation will be in English. This ensures clarity and prevents misunderstandings during the financial reconciliation process.

20. Contacting Nevora Wise for Guidance

If you are confused about how to reach the vendor or Digistore24, you can contact us at support@nevorawise.com. While we cannot process the refund, we will provide you with the direct contact details and the specific steps required for the product you purchased. We are here to ensure your experience with our authorized recommendations is professional and transparent from start to finish.